Although we have a great quality control department, we understand there will be times when you need to return or exchange an item.
In the rare case that the product is faulty we will be happy to exchange it like for like. We would request the faulty product back so we can investigate the cause of failure and continue our mission of perfecting the product. In this case we will fully reimburse you with the cost of return postage.
Don’t forget we offer an industry leading guarantee. No one else offers a 6 month guarantee like us, 60 days is the max you’ll get from most sellers. Click here to read all about our guarantee.
If the product is not faulty but you ordered an incorrect size, we will be happy to exchange provided the product is in the same condition it was sent out.
We advise our customers to initially try the trainer over clothing, so if it doesn’t fit then it will remain in good condition. In this case it would be the customers responsibility to cover the return postage. To avoid this problem, please look at the size guide page here to learn how to measure correctly.